Health Sherpa

[kgmom219]

Ning rocks.

I sent him an email 3:01. Had an answer and reason for issue at 3:06. (BTW, hc.gov doesn't like hyphens in email addresses)

And the bottleneck HAS to be on the carrier end. Not Sherpa or hc.gov. Since some carriers are posting Sherpa apps within 6 hours. And some not at all. And some a week later.

Ning's good. But he doesn't control the carrier's IT departments. (But if wishing made it so....)

 

[steph0216]

Submitted an app through HealthSherpa, processed quickly. 2 days later the client makes a call to hc.gov on his own to change details of his app (income and removing a dependent from plan). Can I expect to still be assigned agent on his policy? It hasn't hit the carrier yet.

 

[G.Gordon]

If they went all the way through the application for a life change, they would have had to re-enter your information, 99% of the time, they are not going to even ask about "agent"... kiss this one good bye.

 

[AllenChicago]

Ning rocks.

I sent him an email 3:01. Had an answer and reason for issue at 3:06. (BTW, hc.gov doesn't like hyphens in email addresses)

And the bottleneck HAS to be on the carrier end. Not Sherpa or hc.gov. Since some carriers are posting Sherpa apps within 6 hours. And some not at all. And some a week later.

Ning's good. But he doesn't control the carrier's IT departments. (But if wishing made it so....)

Sorry KGmom, but I disagree. When I do front-door HC.gov enrollments, the client shows up the next morning in BCBS's agent area as "Active". (Pending is being bypassed). This timing happens 100% of the time with front-door HC.gov applicants.

With Sherpa enrollments, the client/agent gets the US Govt/Marketplace Eligibility letter e-mailed to them very quickly..sometimes within minutes. But, the picking the plan is not occurring instantly. I think perhaps someone at HealthSherpa is manually doing this. Except for introducing the potential of human error, this isn't a big deal. Just a theory for why there's an unusual delay when HealthSherpa is in the equation.

 

[pterrell225]

What email address are you using? I'm getting no response.

 

[kgmom219]

Sorry KGmom, but I disagree. When I do front-door HC.gov enrollments, the client shows up the next morning in BCBS's agent area as "Active". (Pending is being bypassed). This timing happens 100% of the time with front-door HC.gov applicants.

With Sherpa enrollments, the client/agent gets the US Govt/Marketplace Eligibility letter e-mailed to them very quickly..sometimes within minutes. But, the picking the plan is not occurring instantly. I think perhaps someone at HealthSherpa is manually doing this. Except for introducing the potential of human error, this isn't a big deal. Just a theory for why there's an unusual delay when HealthSherpa is in the equation.

I haven't seen hc.gov in a week. No time. And that's fine with me. But I'm having no issues with Sherpa apps.

[email protected]

 

[CHUMPS FROM OXFORD]

So far so good with the Sherpa. Billing is my only concern. Getting bills sent is of course important. Of course, just received a Sherpa email about this.

 

[AllenChicago]

HealthSherpa is running a Holiday Special. Each representative signing up to use the system is awarded a $25 credit, to be applied against their first submitted application.

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I haven't seen hc.gov in a week. No time. And that's fine with me. But I'm having no issues with Sherpa apps.

[email protected]

Unfortunately, I have to use HC.gov for enrolling families with children under age 19. It's the only method to hopefully get children placed on their parent's subsidized policy in Medicaid Expansion states.
ac

 

[nliang86]

Allen - we have added a question for children that have been rejected from or lost medicaid / chip - it's at the bottom of each person's section on the household page. The application flow will properly update your quote (i.e. put the kids back onto the policy).

Re: kids that have not been rejected or lost medicaid / chip yet - the result in our system and healthcare.gov will be identical - you will see an entry in your dashboard indicating that everyone can be on the plan, and asking you to approve the submission.

Plan selection is automatic and based on the HIOS ID of the plan, so there is no potential for human error.

Ning

 

[G.Gordon]

Ning,

Is there any way to split husband/wife applicants into two different plans? This seems to be a going desire for those wanting HSA type plans. Not so important for families with kids, but when there are only two, having lower threshold to get to the deductible or coinsurance is appealing.