How Competitive Are Aetna Medsupps?

[senior-advisor-indiana]

I was about the post the same thing, none of my calls were ever less than 15 minutes. Doing only the phone signature with them, then having to tell the client to call back for the PI as well is a terrible process IMO.

I tried with two different clients to just have them call themselves, then call me back with the number. Both failures with the same response..."They never gave me a number."

I'll probably start briefing the client that once I get the auth number I'm going to bail on the call. Problem is my phone system would hang them up so I need to change that.

I just put my speaker phone on and mute it and do other work so I can hear if there are any problems.

 

[somarco]

Vic, it would appear you are giving folks too many choices if you are showing F, G and N.

If they are new to Medicare I start the discussion on a very basic level. Follow this link and see post #5

For T65 I always ask how long they have been looking, what they have seen that they like and why they have not made a decision yet. Most of the time all they have been shown is plan F.

I start by explaining all F's are identical in every way except price. "When you pay more you don't get more, you simply paid too much".

I give them a range of prices on F from high to low. There are about 40 different rates for F in Georgia and Colonial Penn always has the highest rate.

I single them out by name and usually get "Why do people buy them if their rate is so high?".

Because that nice man came by to see me. He said Alex Trebek sent him and wanted me to have a calendar and some pens.

I focus on the lower priced plans and tell them why they should eliminate carriers with less than 5 yrs in the Medigap business and those with a history of hosing you on renewal.

Once they seem comfortable with F from a carrier they never heard of, I ask them if they would like to save a little more money. Keep in mind I have already given them rates that are $40 less than BX or some other carrier they have seen. "Would you be interested in saving another $25/month?".

That is when we talk about F vs G.

The only time I bring out N is when G is too expensive or if they want to come off an MA plan (and can qualify medically).

I had a situation a few weeks ago, husband and wife. Plan F with Equitable was solid and almost no savings in going to G with another carrier. I introduced N. They thought about it for a few minutes then decided on F.

Two apps by phone. Spent about 25 minutes. Done.

after speaking with her for 2 hours she was a go

You are doing something wrong and in this case, never really sold her, you just thought you did.

If you are 2 hours on the phone at one time you are talking too much and not asking enough (or the right) questions. I never spend more than 30 minutes on the phone at one time. Most of the time it is 20. If we need to talk more it is rescheduled for another day.

 

[vic120]

Vic, it would appear you are giving folks too many choices if you are showing F, G and N.

If they are new to Medicare I start the discussion on a very basic level. Follow this link and see post #5

For T65 I always ask how long they have been looking, what they have seen that they like and why they have not made a decision yet. Most of the time all they have been shown is plan F.

I start by explaining all F's are identical in every way except price. "When you pay more you don't get more, you simply paid too much".

I give them a range of prices on F from high to low. There are about 40 different rates for F in Georgia and Colonial Penn always has the highest rate.

I single them out by name and usually get "Why do people buy them if their rate is so high?".

Because that nice man came by to see me. He said Alex Trebek sent him and wanted me to have a calendar and some pens.

I focus on the lower priced plans and tell them why they should eliminate carriers with less than 5 yrs in the Medigap business and those with a history of hosing you on renewal.

Once they seem comfortable with F from a carrier they never heard of, I ask them if they would like to save a little more money. Keep in mind I have already given them rates that are $40 less than BX or some other carrier they have seen. "Would you be interested in saving another $25/month?".

That is when we talk about F vs G.

The only time I bring out N is when G is too expensive or if they want to come off an MA plan (and can qualify medically).

I had a situation a few weeks ago, husband and wife. Plan F with Equitable was solid and almost no savings in going to G with another carrier. I introduced N. They thought about it for a few minutes then decided on F.

Two apps by phone. Spent about 25 minutes. Done.



You are doing something wrong and in this case, never really sold her, you just thought you did.

If you are 2 hours on the phone at one time you are talking too much and not asking enough (or the right) questions. I never spend more than 30 minutes on the phone at one time. Most of the time it is 20. If we need to talk more it is rescheduled for another day.

Like I said in this last case these are the rare ones Just one of those cant fix stupid ( def does not happen much)

but about the F to G I usually don't have a problem with that with those new to Medicare

where I run into issue are those 70+ that have had F a few years
they just don't get it

its like (even when I show them on paper)
That it should be less just for that $147 deductible

but when I start talking N I think they feel like they understand they are paying more out of pocket and it makes sense

I don't know just my guess as to why

But New to Medicare people seem to be easy to explain any plan to

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Nice post on link by the way

 

[senior-advisor-indiana]

Like I said in this last case these are the rare ones Just one of those cant fix stupid ( def does not happen much)

but about the F to G I usually don't have a problem with that with those new to Medicare

where I run into issue are those 70+ that have had F a few years
they just don't get it

its like (even when I show them on paper)
That it should be less just for that $147 deductible

but when I start talking N I think they feel like they understand they are paying more out of pocket and it makes sense

I don't know just my guess as to why

But New to Medicare people seem to be easy to explain any plan to

You do know if you could put your posts together a little better more people would read them.

 

[GreenSky]

You do know if you could put your posts together a little better more people would read them.

I've made that suggestion twice. Some people just don't know that they can use a period and then start another sentence without hitting return.

Rick

 

[somarco]

Some people just don't know that they can use a period and then start another sentence without hitting return.

I hit return when the carriage is all the way to the right.

If I need to double space I hit it twice.

 

[Bevo]

I just put my speaker phone on and mute it and do other work so I can hear if there are any problems.

Good idea.

BTW do they have to call back and do the Ti if you call and do the voice signature only? (OE)

Just got off the line with my first OE to Aetna via eapp, told him to call to do the Ti just in case.

 

[senior-advisor-indiana]

Good idea.

BTW do they have to call back and do the Ti if you call and do the voice signature only? (OE)

Just got off the line with my first OE to Aetna via eapp, told him to call to do the Ti just in case.

I haven't sent them an OE yet so I don't know. I would guess that all they would need is the voice sig.

 

[HoosierLife]

I dont think the call into UW give the voice sig or voice authorization. I think they have to call the other number that is an automated system. Bye Bye Aetna. How can their FE product be so simple...

 

[vic120]

why do voice

I did Aetna Eapp with esign no problem's

If internet was a problem then I would mail or fax get wet signature