Humana Agent Service

Jul 3, 2019

  1. J2727
    Offline

    J2727 Super Genius

    Posts:
    123
    Likes Received:
    28
    I've been trying to call the Humana agent service line for several days. I'm on hold for like 30 min and then just hang up in frustration.

    Are you getting similar results?
    Is this how they always are?

    I've found calling the local rep for carriers is best.
    However, I don't think the local rep can help in this case.

    I just need to get Humana to give me the MAPA download link on my dashboard.
     
    J2727, Jul 3, 2019
    #1
  2. StephanieCJ
    Offline

    StephanieCJ Super Genius

    Posts:
    149
    Likes Received:
    106
    State:
    Louisiana
    So I'm on hold with them right now, but its for an app status check. Let you know how it goes. On a side note, do you have access to their Enrollment Hub. If you've never used it, its so much easier than MAPA and you will love it.
     
  3. StephanieCJ
    Offline

    StephanieCJ Super Genius

    Posts:
    149
    Likes Received:
    106
    State:
    Louisiana
    Waited 12 minutes, but different department, so...
     
  4. goillini52
    Offline

    goillini52 MAGA...Eat More Bacon & BUILD THAT WALL!!!

    Posts:
    20,146
    Likes Received:
    6,315
    State:
    Illinois
    Hold times are a good time to exercize. :yes:
     
  5. vic120
    Offline

    vic120 Guru

    Posts:
    3,093
    Likes Received:
    862
    State:
    Tennessee
    Humana is a pain When dealing with tech issues.

    When they finally get on the phone and give their solution, I learned to hold them hostage until I get it to work.

    So many times I got off the phone did their solution only to find it didn't work
     
    vic120, Jul 3, 2019
    #5
  6. David Taylor Jr
    Offline

    David Taylor Jr Super Genius

    Posts:
    194
    Likes Received:
    81
    State:
    Kentucky
    They are currently working on getting the new system out so their response times are longer right now. Try to email them.
     
  7. vic120
    Offline

    vic120 Guru

    Posts:
    3,093
    Likes Received:
    862
    State:
    Tennessee

    They always have some spiel on it, God forbid you to have to call during AEP
     
    vic120, Jul 3, 2019
    #7
  8. David Taylor Jr
    Offline

    David Taylor Jr Super Genius

    Posts:
    194
    Likes Received:
    81
    State:
    Kentucky
    I agree, but this time they actually are launching a new system for enrollments. Supposed to be better than MAPA.
     
  9. Desmond Doss
    Offline

    Desmond Doss Super Genius

    Posts:
    152
    Likes Received:
    55
    State:
    Missouri
    My regional office cannot receive emails from me

    I even called and asked them to send me a test which I got--and they never got my response
     
  10. David Taylor Jr
    Offline

    David Taylor Jr Super Genius

    Posts:
    194
    Likes Received:
    81
    State:
    Kentucky
    Email the agent support line.
     
Loading...