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Does Coventry/Aetna actually have broker services people? I dialed 2 different numbers for them and both my work phone and cell phone have been on hold for 1 hr and 16 minutes so far. Does anyone know if the Coventry plans we write on the Marketplace should show up on the Aetna/Coventry website when I log in? Even the paper applications I have written don't show up on the website.
Carrier rep told me to wait until commission statements get released. They were released today and the system won't log in. I was able to log in yesterday, but so far not today.
Just received a CMS email that Iowa and Nebraska DOI has requested that CoOportunity be removed from the Federal Marketplace and no new customers enrolled due to serious concerns about solvency....this is just about the worst possible news an agent can receive on the day before Christmas! How many hours wasted on re-enrolling all the CoOp clients for 2015 and now have to go back and re-enroll all of them into Coventry. I've heard serious customer service complaints about Coventry as well and many doctors do not accept them. Just a huge cluster **** and depresses me beyond words!!! Truly wish I had never gotten into Marketplace business at all, not worth the hassle and wasted time!!
Just received a CMS email that Iowa and Nebraska DOI has requested that CoOportunity be removed from the Federal Marketplace and no new customers enrolled due to serious concerns about solvency....this is just about the worst possible news an agent can receive on the day before Christmas! How many hours wasted on re-enrolling all the CoOp clients for 2015 and now have to go back and re-enroll all of them into Coventry. I've heard serious customer service complaints about Coventry as well and many doctors do not accept them. Just a huge cluster **** and depresses me beyond words!!! Truly wish I had never gotten into Marketplace business at all, not worth the hassle and wasted time!!
(It seems unfair that private insurers have to cover for the wrongs inflicted by an ineptly run government entity, doesn't it?)
(It seems unfair that private insurers have to cover for the wrongs inflicted by an ineptly run government entity, doesn't it?)