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A client I met with yesterday responded to their TV ad back in April. They took an app for 10k,$59.30 monthly premium and told her she would get 1st day coverage,and she mailed a check for the 1st premium.
She is 66,on insulin.
There was no insulin question on the app. I was a little surprised.
She had not received a policy,the app was dated 4/23.
I smelled a skunk right away so we called and discovered the policy was issued modified on 6/5,decreased face,$5798.
Needless to say,she was not very happy.
She never got a phone call from the agent telling her her plan was modified,and she was stalled,screwed around since late April.
Easy replacement.
I need to fax in the cancellation so she can recover her 1st premium.
Anybody have their fax number for policy holder services ?
She is 66,on insulin.
There was no insulin question on the app. I was a little surprised.
She had not received a policy,the app was dated 4/23.
I smelled a skunk right away so we called and discovered the policy was issued modified on 6/5,decreased face,$5798.
Needless to say,she was not very happy.
She never got a phone call from the agent telling her her plan was modified,and she was stalled,screwed around since late April.
Easy replacement.
I need to fax in the cancellation so she can recover her 1st premium.
Anybody have their fax number for policy holder services ?