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If you don't know which 'term' screwed them over, how in the hell can you address it going forward?? I believe that clients LIKE it when their agent doesn't just say "Your policy is screwed. Let's go to THIS one!" I believe it makes far better sense to have a level, educated discussion of "Here's what happened, here's what's going on with your policy, and there are some options. What would you like to do?"
You are just being defensive and refusing to actually consider the point PFG made.
Of course the agent needs to know the difference. Most of us in the discussion assume the agents already know the difference and we dont need to inform each other of basic facts about permanent life insurance.
The point he made was that both scenarios are risks to the clients intended plan for buying the product.
And of course I am not talking to other agents like I would speak to a client who holds one of those policies. Again, assuming we are all agents here who know the basics.