I realize a lot of you guys have websites and sometimes recieve traffic outside of the area you operate in. I was curious what you guys do with those users.
As far as traffic, all visitors are welcome. I think building relationships with people is a good thing, no matter the location.
As far as getting a quote request, there's really nothing you can do. I generally say something like "I'm sorry. I'd love to have your business but I'm not licensed in your state". you're pretty much helpless in that situation.