Prosperity Life Business

[Life Hawk]

Began using Prosperity Life a few weeks ago because of the changes that were forced upon us at the beginning of the new year.

Just a few questions for those who may have used them a longer period of time.

How responsive are they to agents? So far I've spent too long on hold and today I called "New Business" spent 6 min on hole then was transferred to "Customer Care" asked to be transferred back to "New Business" and was dropped directly into answering system. ... Is this normal for them?

I'll just stop there for the moment and see what answers I get.

 

[Baseball7]

you were better off sending them an email to the department you need to help with.

 

[HoosierLife]

Email ftw. Their hold times are always long at the beginning of the month.

 

[Life Hawk]

ftw

...

 

[HoosierLife]

...

For the win...

 

[Life Hawk]

For the win...

... should have asked my youngest.

Thanks for the help... I was able to get a live person (from a department I didn't call) and they pointed me in the right direction.

I liked them better when they were Shenandoah... but just started using them so we'll see.

 

[WinoBlues]

@Life Hawk I hear you?

Email ftw. Their hold times are always long at the beginning of the month.

I was reading that backwards and it made for a much different response.

 

[Life Hawk]

@Life Hawk I hear you?



I was reading that backwards and it made for a much different response.

Yes, that was my thought exactly.

 

[DonP]

American Amicable has the best customer service and marketing dept i've seen yet. And i love their web site. You can pull up all your policy's in force at one time and see the paid to date. They also notify you immediately with a nsf. Trans took 3 weeks by mail to notify you of a nsf

 

[shonceman]

... should have asked my youngest.

@Life Hawk I was reading that backwards and it made for a much different response.

I wasn't sure why he wanted him to email Fort Worth.