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I can not speak to LH but I have gone to many funeral homes to handle the assignment for clients. I have done more conference calls with clients in the funeral homes. I have faxed or emailed all required forms to funeral homes with copies to my clients, before the I meetings. Any good agent shines at claim time. If LH does that, props.
I'm new so I haven't had to file a claim yet but knew that that would be part of being peoples "insurance man" and assured her I would help in anyway I can.
I had a feeling he fed her some bull but without researching it first I wasn't going to tell her that. It would be like telling her her baby is ugly!