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Companies that don't do a PHI seem safer than companies that call back when I'm not there.
Maybe its my experience level but I still get some declines during the PHI. I always do a trial run through the medical questions on the app so I can correct people who like to talk too much by reminding them to listen closely and answer only yes/no. The problem is no matter what some people are either too stupid, don't listen, don't comprehend, don't remember or lie when I ask and I don't want to lose that business because I wasn't there when it hit the fan.
I'm not in a place right now where I would trust being able to get back in front of someone after they get declined when I'm not there to save the case and change gears with a different carrier.
I like RNA but now I rank them slightly higher than MOO.
In the event a client gets declined or rated up after you leave. Never tell them over the phone. Just say I have to come back buy to get some more info or to straighten out an issue with your app. Then explain (in person) that there are two ways to handle this. 1 fight it or 2 we can get you approved with another company