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If the policyholder does not keep the policy who profits?
Houcoogster,
I asked RayNY why Agents weren't viewed as being a valuable asset by health insurers.
Somarco responded by saying that if an applicant is matched up with the best health plan for his needs or illness, he will utilize that plan to a greater degree. Agents specialize in (among other things) matching up the consumer to the best plan. Somarco said that this is one of the reasons why health insurers do not like agents. He wasn't addressing the customer retention angle, HouCoogster.