- 1,834
Spoke to a couple,mid 50's,both with COPD that recently canceled coverage sold over the telephone by this operation. They became very upset when they received the policies,realized they were rated NT on the app included with the policy. They were furious with the agent,he wasn't returning calls,also hadn't set up the billing on the Mr.'s policy as agreed.
We went ahead and called Pioneer,Am Am in Waco to get an understanding of what they had bought and learned they both had graded coverage with a 3 year wait.
These folks were told they had 1st day full benefit.
Further fact finding proved that the person they thought was their agent was using "Larry Jones "
Their agent of record according to home office had a different name.
To much to type here but these folks were told the minimum they could take out was 20k.
They both had Obama phones and had no idea how the agent got their number.
Does this outfit sell strictly over the phone ?
Seems like a really shady operation.
Outfits that treat our people like this make it tough on decent agents out here doing the right thing.
We went ahead and called Pioneer,Am Am in Waco to get an understanding of what they had bought and learned they both had graded coverage with a 3 year wait.
These folks were told they had 1st day full benefit.
Further fact finding proved that the person they thought was their agent was using "Larry Jones "
Their agent of record according to home office had a different name.
To much to type here but these folks were told the minimum they could take out was 20k.
They both had Obama phones and had no idea how the agent got their number.
Does this outfit sell strictly over the phone ?
Seems like a really shady operation.
Outfits that treat our people like this make it tough on decent agents out here doing the right thing.