well since a client can't surrender their Shenandoah polices for the cash, are you having their take the reduced paid up value? At least you are getting a new first yr commission for your trouble.
I am surprised they haven't went into rehab, liquidation, or been restored/merged by now.
Just about all mine that have changed were term customers or customers that had no cash-value yet in their Golden Promise policy.
Some of the term customers I had simply called and canceled them.
They are in rehabilitation now.