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Playing the long game.
90% of the time I get an email from them before we hang up. I tell them I'm going to give them a summary of our convo.
As soon as I get off the phone, howdy email with summary goes out. By that evening, my package is prepped. 2-3 days later, package delivered. A day or so later my 4 week video based drip email campaign goes out.
Asks for feedback at weeks 2 and 4... Week 5, bonus video on how to chose an insurance agent goes out if I haven't heard from them asking them for a time to call to touch on any questions and figure out where to go next... Still don't hear, week 6 they get a call on my time.
They've already had 7 touches with me by the time I call the second time. If they're not engaged by then they won't be an active lead anymore.
Then they go into my monthly newsletter.