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Hi NCAgent,
Our refund policy is pretty simple: If a lead is deemed "bad" then you do not pay for it.
Simple definitions would be:
1. Disconnected, fax, or wrong phone number
2. Invalid Email address
3. Consumer disavowing an insurance quote request (rare for us, but can happen)
4. Outside of specified geographical territory
Those are the standard reasons. If something would ever come up outside of those reasons, all you would need to do is talk with our Account Management folks, and we can work it out!
Best,
James Riebel
Can't get much better than that!