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All times are EST. The names have been changed to protect the innocent. We control the vertical. We control the horizontal.
4:11 p.m. I call NQ to "pause" my leads for the weekend. Since I have already used 28 "pause" days this year (21 is the max)...I have to call in the request instead of using the instant online method.
4:15 p.m. Still on hold
4:20 p.m. Still on hold
4:22 p.m. Still on hold. I hang up and just send NQ an email requesting the "hold."
6:30 p.m. I'm at home and check my email. Two additional NQ leads came in at 4:24 and 5:55.
6:33 p.m. I'm mad and I call NQ ready for a fight.
6:35 p.m. I get right through and speak to a NQ customer service rep. I'm going to read him the riot act.
6:36 p.m. "No problem Mr. Harris," he says. "We'll credit those leads. In fact, I just took care of it. Is there anything else we can do for you?"
6:37 p.m. I feel bad. Netquote handled this quite well. Sorry NetQuote. Keep up the good work.
4:11 p.m. I call NQ to "pause" my leads for the weekend. Since I have already used 28 "pause" days this year (21 is the max)...I have to call in the request instead of using the instant online method.
4:15 p.m. Still on hold
4:20 p.m. Still on hold
4:22 p.m. Still on hold. I hang up and just send NQ an email requesting the "hold."
6:30 p.m. I'm at home and check my email. Two additional NQ leads came in at 4:24 and 5:55.
6:33 p.m. I'm mad and I call NQ ready for a fight.
6:35 p.m. I get right through and speak to a NQ customer service rep. I'm going to read him the riot act.
6:36 p.m. "No problem Mr. Harris," he says. "We'll credit those leads. In fact, I just took care of it. Is there anything else we can do for you?"
6:37 p.m. I feel bad. Netquote handled this quite well. Sorry NetQuote. Keep up the good work.
