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Frank,
As good as you are on the phone, if I let you make only ten calls per day and I put a novice against you who made a hundred calls per day, who do you think would come out ahead over the course of a year?
At the very least, the equation is a combination of the two:
Dials (quanity) X Closing % (quality) = Sales
I would argue the failure rate in sales is more a function of quanity than a quality problem. However, that isn't to say quality isn't important.
FT
That is an interesting concept. I don't know about doing it for just one day but over the course of a year the results may be very interesting.
The point I was attempting to make is that many of the agents I talk to apparently think that they should be setting goals of X number of phone calls per hour or day. If they see the end of the hour approaching and they "haven't met their goal" they will have a tendency to rush through phone calls and lose a potential sale in an effort to achieve their "goal".
The number of calls I make per hour or day is not important to me, it never has been. Nor do I gauge my success or failure on the number of calls.
To me telemarketing is a well learned practiced art. It is so much more than just having a "script". My phone presentation is specifically designed to, within the first 60 seconds of the call, get the name of their current company, how much they are paying, I tell them how much a policy with me will cost and I ask general health questions to help me determine if they will qualify.
When I get that info some prospects are ready for me to set the appointment. Others may have a lot of questions. I will stay on the phone with them for as long as I think necessary before I will attempt to set the appointment or move them in to purchasing it.
If I set the appointment they know that the only reason I am coming to see them is to fill out an app and pick up a check. I stopped setting "appointments" to do a Medicare Review or "drop off valuable information" years ago.
If I don't think that I have at least a 90% chance of making a sale I am going to be very reluctant to set an appointment. My goal is to write one app per day. To accomplish that goal I only need one appointment per day. Some of my appointments are with a husband and wife and I get two apps.