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yeah. I used to work F2F. You still have stupid crap like this. The funny thing was my "x" client said "my daughter was even here when the other agent was here, we got a really good deal" so I'm more so thinking the daughter was probably getting excited hearing "$20,000" and probably influenced a lot of it. Sounds like a case of Greed from the agent and possibly from the daughter. Regardless my persistency since I have been selling Over the phone has not been any less than when I was F2F. Although, there are times like these that would be super beneficial to go knock on his door.... it is certainly a bit harder to sell over the phone.
Sadly... clients hear what they want to hear... this is why Annuities have become such a lighting rod in the compliance aspect.