You'll need to do some phone time. I don't do FE, so I'm not sure how it works, but basically, you need to call those who had a bad EFT draft, caused a policy lapse, and see if you can get them reinstated. That, in turn, gets you you're money back.
P&C agents tend to do this daily, it really is about servicing the client. In this case, you might need to remind them why they have the policy in the first place.
Dan
P&C agents tend to do this daily, it really is about servicing the client. In this case, you might need to remind them why they have the policy in the first place.
Dan