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If Foresters only uses Apptical thats to be expected. Im sure the interviewer marked the answer as "yes" and kept moving.
The problem is that this answer will be register with the MIB and could decline him for future insurance too.
I cant stand apptical, they are the absolute worse for POS interviews. EMSI or DIMA are much better.
I've always liked MRS, typically have great people. DIMA can be nice, but tend to get overwhelmed and you get non-interviewers picking up sometimes.
But yeah, you can never let an answer by a someone else go without being corrected. Even if it is the right answer, you still need the actual applicant to say it and make sure the interviewer recorded it correctly.