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I've noticed that too! Is it Norvax messing up or is Assurant tell Norvax what to quote?
Funny story, my credit card I have on file with Norvax just expired last month. I got 3 phone calls within a 3 hour time frame asking me to update them with the new card and exp date. I called them back the next day, left a message and got a call withing 5 minutes! I wonder if they are going to charge me for the call like they do with their technical support!
I am just like you Bob, can't get a call back if I tried!! Maybe I should just cancel my CC next time I have a questions!