Health Sherpa 2016 Open Enrollment

[YouGotMyMoney]

I would like both options, sooo glad for the consumer quote link back to normal, I was left sending screenshots so people wouldnt fill out the app on hcgov and give up and call hcgov hotline for imbeciles...."why cant i click anything on this quote?" ...cuz i dont want u to mess it all up and cost us the comp.

 

[AllenChicago]

Sherpa has been great for first time enrollees with no children being placed into Medicaid. Outside of that, the double redirect actually seems optimal. Any comment from the Sherpa team?

The FREE WBE, www.WellTheos.com, uses the 2-way double redirect. You can run clients through them when you want hands-on HealthCare.gov interaction.

Here's the forum thread discussing WellTheos: http://www.insurance-forums.net/for...s-free-web-broker-enrollment-site-t79107.html

 

[catperez]

Hello Everyone,

There will be an email going out regarding an update we made which impacts the landing page you see in your accounts as well as for the consumer facing link. We have added additional and optional fields of name, phone # and email address on the landing page so leads can be captured up front. The zip code field still persists and is the only required field to see plans.

We added this because we have received feedback from other agents that this doubles conversion for them. Any leads captured from this page will show up in your leads tab within the dashboard. Let us know if you have any questions here.

Cheers!
Cat

----------

Hello Allen!

Looking into this issue around back button this morning with Eng. In the interim, you can use your browser back button to make it back to the plans page. Thanks so much for surfacing and will report back once this is fixed!

Cheers,
Cat

A REQUEST FOR HEALTH SHERPA SUPPORT:

Please configure the "BACK" button so that it takes the applicant all the way back to the quote-list page.

Right now, if we're in the process of entering an application, and change our mind about the chosen plan before submitting the application, and press the BACK button, it does not back out to the point of being able to choose a different health insurance plan. It just cycles around within the application portion of HealthSherpa. Thank-you.

-Allen

Note: getting faster responses here, than via e-mails to support, which is why I placed this request in the forum.

 

[AllenChicago]

Hello Allen!

Looking into this issue around back button this morning with Eng. In the interim, you can use your browser back button to make it back to the plans page. Thanks so much for surfacing and will report back once this is fixed!

Cheers,
Cat

It's GREAT to see you back in the forum CAT! Good HealthSherpa news is coming in buckets this week..

CAT, If you use the browser's back button to navigate from an application that's already been started, I believe the applicant's input data is lost. That's why most online forms and applications advise using the their internal navigation buttons.

Hopefully Eng can code in a jump that allows a backward transition from app to quotes without losing data. If not, it's isn't a big deal. Very few clients need to change anything related to the original quote once they've started the application/enrollment process.

Just so glad to have HealthSherpa back to normal again!

-Allen

 

[catperez]

Hi Allen,

Ah yes, the information is lost which defeats the purpose of making those changes. Will definitely look into making our back buttons function as intended all while saving info vs. losing it.

Will def. keep you posted!

Cheers,
Cat

A REQUEST FOR HEALTH SHERPA SUPPORT:

Please configure the "BACK" button so that it takes the applicant all the way back to the quote-list page.

Right now, if we're in the process of entering an application, and change our mind about the chosen plan before submitting the application, and press the BACK button, it does not back out to the point of being able to choose a different health insurance plan. It just cycles around within the application portion of HealthSherpa. Thank-you.

-Allen

Note: getting faster responses here, than via e-mails to support, which is why I placed this request in the forum.

It's GREAT to see you back in the forum CAT! Good HealthSherpa news is coming in buckets this week..

CAT, If you use the browser's back button to navigate from an application that's already been started, I believe the applicant's input data is lost. That's why most online forms and applications advise using the their internal navigation buttons.

Hopefully Eng can code in a jump that allows a backward transition from app to quotes without losing data. If not, it's isn't a big deal. Very few clients need to change anything related to the original quote once they've started the application/enrollment process.

Just so glad to have HealthSherpa back to normal again!

-Allen

 

[powjunky]

Below is email from carrier that had free HS enrollment:

CMS rule change on hold

On Dec. 2, we informed you of a CMS rule change impacting how you enroll *** Health Plan customers for on-Marketplace plans. This change has been postponed until the end of the year, so you are again able to use our online enrollment tool through HealthSherpa until the end of December.

As the Dec. 15 deadline for getting customers signed up for Jan. 1 effective dates is coming fast, this is good news and should make your work easier and faster. If you have any questions, please contact your agency manager or agency representative.

 

[Krball]

A client I enrolled using Sherpa yesterday, got an email "from me" today stating that they must make their initial payment by 12/25 or risk losing their coverage. This issue is that I made that initial payment with the client at healthcare.gov immediately after the sherpa enrollment. Now the client thinks I never completed the payment. Not good.

I've never seen this messaging before. Anyone else see this before?

 

[AllenChicago]

A client I enrolled using Sherpa yesterday, got an email "from me" today stating that they must make their initial payment by 12/25 or risk losing their coverage. This issue is that I made that initial payment with the client at healthcare.gov immediately after the sherpa enrollment. Now the client thinks I never completed the payment. Not good.

I've never seen this messaging before. Anyone else see this before?

YES Krball, and I immediately e-mailed Health Sherpa agent support, and received the following response...

---start copy/paste---

"Hi Allen,

Thank you for contacting us.

The email your client received is an automatic email encouraging them to make their first payment so that they don´t miss paying the initial premium. By advising them to do so by the 25th, this allows them time for that payment to be processed so that no errors occur with the enrollment. They can wait until the 1st to make the payment if they choose to. Clients enrolled through HealthSherpa should be receiving emails advising them to make their first payment.

In regards to the issue with HealthSherpa still showing family deductible instead of the individual deductible, please let me know if you are still experiencing issues with this.

Thank you,

Aman | Agent- Support"

---end copy/paste---

HealthSherpa's efforts in this regard are well-meaning, but I wish they'd stop. The "make your payment" letter is sent to new enrollees before they even receive the bill from their chosen insurance carrier. Not appropriate. But at least Agent Support is responding to inquires faster now.

-Allen

 

[ggiaco]

YES Krball, and I immediately e-mailed Health Sherpa agent support, and received the following response...

---start copy/paste---

"Hi Allen,

Thank you for contacting us.

The email your client received is an automatic email encouraging them to make their first payment so that they don´t miss paying the initial premium. By advising them to do so by the 25th, this allows them time for that payment to be processed so that no errors occur with the enrollment. They can wait until the 1st to make the payment if they choose to. Clients enrolled through HealthSherpa should be receiving emails advising them to make their first payment.

In regards to the issue with HealthSherpa still showing family deductible instead of the individual deductible, please let me know if you are still experiencing issues with this.

Thank you,

Aman | Agent- Support"

---end copy/paste---

HealthSherpa's efforts in this regard are well-meaning, but I wish they'd stop. The "make your payment" letter is sent to new enrollees before they even receive the bill from their chosen insurance carrier. Not appropriate. But at least Agent Support is responding to inquires faster now.

-Allen

We just triangulated on the payment e-mail issue and pushed updated copy saying to disregard the e-mail if payment has already been made.

Thanks for bringing it up.

 

[WiscBroker]

We just triangulated on the payment e-mail issue and pushed updated copy saying to disregard the e-mail if payment has already been made.

Thanks for bringing it up.

For me the larger issue is that it says Dec 25 when I've been telling clients the last day to pay to avoid cancellation is Dec 31. No, I don't plan on letting any of them pay that late, but nonetheless now a new date comes along and it has scared a few of my clients as well.