Health Sherpa 2016 Open Enrollment

[FLM2]

My gut tells me that there's something going on behind the scenes at HealthSherpa that we're not being told.

Why would they put up a screen at the end of the enrollment notifying the applicant to jump ship and call HealthCare.gov to enroll, if they don't get approved in an hour or less?

I can understand this type of wording if today were December 15th...but it's still December 14th. Maybe the HealthSherpa owner(s) mistakenly think the deadline is tonight?

At any rate, the lack of response/silence from Health Sherpa in this thread is disquieting. If my pending apps don't get approved by tomorrow morning, I'm cancelling them at Health Sherpa and enrolling these clients at ACA Express. ACA Express seems to be the Government's favorite WBE this Open Enrollment.

I completely understand Health Sherpa's logic in putting up that screen-they are doing these applications at $0, why take on any liability for applications that don't go through because Healthcare.gov is critically ill?

I've told my remaining clients that I can't take responsibility for applications that are being placed now through the tomorrow night, that I would do the best I can but if I can't get it through by tomorrow morning they need to call the Marketplace and do it by phone.

 

[jason5436]

ACA express wins as of now. Never used it. My only loyalty is to my clients. So jumping ship to them in the AM. Anyone having problems. If not that's want we all need to do. Healthsherpa is solid but don't have the man power to get the job down. My biggest thing is customer service or at least a quick email explaining the situation. So express here I come.

 

[AllenChicago]

I completely understand Health Sherpa's logic in putting up that screen-they are doing these applications at $0, why take on any liability for applications that don't go through because Healthcare.gov is critically ill?

Would charging $10 make them any less liable? If HealthCare.gov is critically ill, why isn't ACA Express being affected. In fact, ACA Express now has the entire highway to itself it seems. Faster than ever, from what I'm reading.

This same mysterious void in communications between HSherpa and Agents happened during the 2-way Double Redirect saga. We were never told what precipitated that smack-down by CMS. Likewise, no explanation from HSherpa about this major processing snafu today.

 

[cadylou]

Would charging $10 make them any less liable? If HealthCare.gov is critically ill, why isn't ACA Express being affected. In fact, ACA Express now has the entire highway to itself it seems. Faster than ever, from what I'm reading.

Moved some ending HS apps over to ACA and all processed tonight. One guy was declined the subsidy, but others approved with marketplace ID attached.

 

[FLM2]

Would charging $10 make them any less liable? If HealthCare.gov is critically ill, why isn't ACA Express being affected. In fact, ACA Express now has the entire highway to itself it seems. Faster than ever, from what I'm reading.

This same mysterious void in communications between HSherpa and Agents happened during the 2-way Double Redirect saga. We were never told what precipitated that smack-down by CMS. Likewise, no explanation from HSherpa about this major processing snafu today.

I don't rely on WBE's for my business (maybe 20%) so this isn't a big deal to me, what is a big deal is healthcare.glub not being available to brokers for most of the day, I have the feeling this is on purpose and they've allocated almost all of the bandwidth to direct consumer enrollments.

 

[G.Gordon]

I don't rely on WBE's for my business (maybe 20%) so this isn't a big deal to me, what is a big deal is healthcare.glub not being available to brokers for most of the day, I have the feeling this is on purpose and they've allocated almost all of the bandwidth to direct consumer enrollments.

Most of mine are also direct enrollments using h.gov, it was sketchy at best, most of the time I had to make small talk waiting for a log in screen to time in so we could get started. Not a huge deal, it loosened up in the evening, but sure made for some long apts. That is what made me take the no-new-clients stand for today, but I'm sure I'll do what I can. I have one Medicare client's wife that just called, she is not my client, but he wants her to be. UGH!!

 

[TN_agent]

I don't rely on WBE's for my business (maybe 20%) so this isn't a big deal to me, what is a big deal is healthcare.glub not being available to brokers for most of the day, I have the feeling this is on purpose and they've allocated almost all of the bandwidth to direct consumer enrollments.

which is really stupid because people on their own spend about 5 times longer (using the new and improved physician and drug tool and opening the summary of benefits for each plan and reading while logged in) than brokers do.

 

[TwoLabs]

The lack of communication from HS is really frustrating. I'm jumping ship. I have 4 pending from yesterday and at least 3 appointments today. I'm gettting resigned up with AcaExpress.

 

[mschlange]

I have been very loyal to them. I even transferred one carrier appointment under them. The lack of communication and the fact they feel they can send a email out with my name without my approval or better yet even telling me what they are doing is beyond what the he-- are they thinking.
Do they own the clients do they have a relationship with my clients .
I use them for technology not to run how I do my business or how I communicate with my clients.
Very upsetting and poor business practice. They think they are smarter than agents who have been I the business over 30 years. Remind me of the government?

 

[Tkruger]

Seems to be working with out challenges this AM. Just completed 2 apps via Sherpa.