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Well I've put a ton of people with 5star that have been on depression meds for more than 3 years, per the agent guide.
After talking with the client, I think I know how to ask the question now.
After reading the question and finding out if they've been taking the meds longer than 3 years ill ask, "So in the past 3 years has the doctor talked to you about depression at any of your appointments?"
That's the issue I think. If the doc talked to them about it, somehow it ended up on the MIB. You live and you learn.
I verified with the underwriting department at 5-Star that if they have been on depression meds longer than 3-years with no changes and no other treatment they can answer the question "no".
BUT, if you do a phone interview and the client says yes, they are treated for depression but have been on the same med longer than 3-years, they will still only be offered graded. The interview people say they have no information about medications not being counted as treatment after 3-years even though it definitely says that in the agent guide. For that reason, I think it's best just to put anyone treated for depression elsewhere.
5-Star is my 1st go to company but I go elsewhere for people off the weight chart, people under age 50 or over age 80, policies under $5,000 or over $25,000, people treated for depression, smokers if the premium is not close to competitive, etc.
That's why we need to have several companies. 5-Star clearly let's us know who they want as applicants (as do all companies). Give them the ones they want and place the others elsewhere if they fit better there. Putting depression treated applicants with 5-Star is a square peg in a round hole unless there is some other health reason to use them.