- 4,876
Out of curiosity do you know of how many full time employees Legacy Assurance has?
Only ask because I've spoken with another senior life agent who's clients beneficiaries had a horrible time getting in touch with Legacy Assurance.
The agent also had hard time getting live person on phone to assist
I have no idea. Every time I've called between 8 am est and 5 pm est. they usually answer in 2 or 3 rings. I've called during those times because maybe Ms. Jones's payment did not clear for SL nor LA, and I was trying to get everything back on track. (Tell Todd would you?)
If you call after hours it could take longer for them to call you back, as they don't answer the phone at night, but will call you (or the family) back shortly. They are reachable 24 hours a day from what I've heard, in case death happens at night. (Tell Todd that's called customer service beyond business hours).
Thanks!