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If I want the BBB to brag on me all I have to do is pay them a fee. They don't care if I am a ripoff artist or not. As long as I will pay them they will be in my corner.
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Its not only BBB, look at any state consumer affairs department files over the past ten years.
Also, look at the comments posted to this site recently:
Post card for seniors - Face to Face Scams - Scam Detector
What gets me is the author's advice to those reading it:
"Tell your elders to let you know whenever they get such things in the mail. This is a scam and should be ignored at all times."
I am only identifying with the public on this one, not taking sides, but lean toward a more transparent way of doing business. DON"T SHOOT THE MESSENGER.
If I want the BBB to brag on me all I have to do is pay them a fee. They don't care if I am a ripoff artist or not. As long as I will pay them they will be in my corner.
They are like AARP. Consumers think the BBB is some type of watchdog with clout and authority. That is the way BBB markets itself. However what they are really about is selling memberships. All a business has to do with a BBB complaint is respond. That is it and the case will close. You don't have to resolve anything. It is much more troublesome to have a complaint on a Yahoo, Goggle, or Yelp review.
http://abcnews.go.com/Blotter/business-bureau-best-ratings-money-buy/t/story?id=12123843&ref=http%3A%2F%2Fsearch.yahoo.com%2Ftablet%2Fs%3B_ylt%3DA0oG7iWdPT9SeC0Am_vBGOd_%3Fp%3Dbbb%2Bis%2Ba%2Bscam%26ei%3DUTF-8%26fr%3Dipad%26fr2%3Drs-bottom%26rs%3D5%26xargs%3D0%26pstart%3D1%26b%3D31%26xa%3Dc3ri0MeQoPHeVCn6ulbODw--%2C1379962653
Have you ever dealt with the BBB on the other side? I have and trust me, it is a wise guy good fellas type of organization, their legit practices are noticed less and less everyday by consumers.
As a consumer, I have dealt with the BBB. As a business owner, not yet. I guess it depends what side of the coin you fall on. I can totally understand the business owners point of view. However, as Newby said, its legit to most consumers. IMO, it is a small price to pay. Just like that stupid DUNS gold seal!
That is just it. It is not a small price to pay. I don't consider strong arming me into paying ANY organization a fee so I can get their arbitrary and mediation "Protection". Heck, I got family in NJ, Las Vegas and Chi town if I need some mobsters or goodfellas "Protection" to help me out
I understand where you are coming from and as I have said before I have been on both sides of the equation. I guess I am more of traditionalist who prefers to see the world as the way it is and not as some organization or consumers wish it was.
John, the fee is only so you can use the logo in your advertising. Everything else works the same regardless of you paying a fee.
It's completely voluntary.
I had no idea so many business owners hate the BBB. I just don't see this misleading advertising of theirs that you guys apparently do.
IK can't see any vlaue in them that you do. What will the BB do for me? I called them one years ago to make a complaint about a business and they pretty much ignored it. That was back when I thought the BBB was something good for the consumer instead of just a member organization.