I just started working for an insurance company and one of the first things I started to get trained for is answering calls. Right now I am practicing answering calls for a potential customer who wants to get quoted. However, I am shaky when it comes to the point where the customer asks "why do you need all this information?" and "is providing my current rate necessary?" I was told to answering along the lines that "it is not necessary but the information meshes together" but to not say "it is to provide you with an accurate quote." Not sure why. But do you have any tips on how to respond to these kinds of questions?
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