This is also a video they show their agents to get them in that vibe of funeral fraud
Urban area, corporate FH, does not surprise me. You won't stay in biz pulling that crap in a rural area which is where most FE is sold. I got paid a set amount regardless of the funeral price. And, we did not upsell at all; we took the family to the casket room, explained the pricing and then left the room to let them discuss and decide amongst themselves; they came out and told us what they had selected and that was that; we even encouraged them to have a one day viewing/ funeral service to save them money; what you saw is not typical.