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I think the main purpose would be to make the process as easy as possible for the member.
Your absolutely right about every agent being able to do what they do and more.
But.. I've been in FE business for a while. I have spoken with many agents and I never run into any that do. None. Nor have I ever ran into a policyholder that said the company they were with provided this service.
Actually reading on this forum is the only place I have ever heard that agents help with the funeral process. I seriously thought my agency was the only one that did.
I've done two this month. One was a family I met with and never sold anything to. Other was a client of mine.