Transamerica Issues

[Life Hawk]

I don't want to be too specific in this case because it is so recent.

Oh, you man that lady. I know exactly who you are talking about.

 

[Life Hawk]

Bumping a thread that is little over a year old.

Has anyone had to call Trans lately? The on hold time has become an issue for me. Between waiting on hold for claims, and customer service, I am racking up substantial time on the phone.

I thought the new changes they were making were going to help in this matter.

I had a client call me the other day an complain how long it took them on the phone to ask about a beni change.

Here I go again... my underwear is up in a bundle over Trans.

Is it just me they don't like or are any of you back to square one with this company?

 

[billyb]

I call them about something every week. Usually just request a call back and wait until they call me back.

 

[Life Hawk]

I call them about something every week. Usually just request a call back and wait until they call me back.

I try to do it while on the road as much as possible, so as to not use up office time for on hold... my luck they would call me while in an appointment.

Wuhan flu I'm sure is part of this as I have a few other companies that are slow to answer or send you right to voice mail... I hate that.

 

[DonP]

A lady client was on the phone for 2 hrs the other day.Many co’s have terrible hold times lately. Might be the virus .

 

[noah]

All of a sudden getting some need for Trans. Been using the E App. Works good once accustomed to using it.
Surprise.....had a DE submitted 08/27 for a 2nd weds SS billing/issue date. Issues/paid on 9/09. Did not meet the 10 day rule.
Anyone else had an SS billing that didn’t meet the 10 day rule issue ? Called NB and was told nothing changed......

 

[ZackMorris]

All of a sudden getting some need for Trans. Been using the E App. Works good once accustomed to using it.
Surprise.....had a DE submitted 08/27 for a 2nd weds SS billing/issue date. Issues/paid on 9/09. Did not meet the 10 day rule.
Anyone else had an SS billing that didn’t meet the 10 day rule issue ? Called NB and was told nothing changed......

Does the EApp require them to physically sign now? Or can it just simply be a typed name like the MoO Eapp?

I called them recently, I received a referral from another agent in another state and Agent Support told me that I could write the Final Expense Product purely over the phone. They were my leading company last year and this year I've written them only a handful of times because the product has been gutted and the rates are bad.

 

[Life Hawk]

Does the EApp require them to physically sign now? Or can it just simply be a typed name like the MoO Eapp?

I called them recently, I received a referral from another agent in another state and Agent Support told me that I could write the Final Expense Product purely over the phone. They were my leading company last year and this year I've written them only a handful of times because the product has been gutted and the rates are bad.

They are an example of a company who ask for agent input then ignores it. The Wuhan Flu I am sure is putting a hole in their boat...

Could be a great company, but they don't seem to understand the importance of their agent force... if they did, they would do work to reduce their service times.

Would like to use them more, but the product stinks... and its not the rate issue.

 

[noah]

M,57,T, open heart in 2012 prescribed carvedilol and isosorbide after surgery approved Trans preferred.
Who else is issuing that preferred?
Gotta have them.

 

[Life Hawk]

M,57,T, open heart in 2012 prescribed carvedilol and isosorbide after surgery approved Trans preferred.
Who else is issuing that preferred?
Gotta have them.

The old love to hate...