No problem, honestly pre-sets are just hard. So few companies are honest about it. Personally I think they just get too much hype because every agent thinks they're the silver bullet. I've been using premier for their "premier appointment" program the last couple months. Similar to RME's concierge thing just a little cheaper. really nothing like presets though, thankfully, more like a seminar kinda thing. Regardless, I'd always keep my head up if I were you, so easy for a company to cheat you with presets.