farmerslane23
New Member
- 17
I am working on retention in our office. We've started a gentle email campaign (2 emails over three months) to remind them we are here, and we've been contacting clients about appointments via office or phone to review their account gaps. We're sending handwritten new client, birthday, and holiday cards. I'm wondering if we can do more.
What surprising thing has been effective for you to retain clients? Has there been anything big or small that made a client comment about your good service, aside from providing them basic good service and taking care of their claims?
What surprising thing has been effective for you to retain clients? Has there been anything big or small that made a client comment about your good service, aside from providing them basic good service and taking care of their claims?