I think most agents SHOULD track "New" vs "Repl" on their sales. I do. I need to know what's new and what was just churned.
Yep, same. I do it because the client's needs come first but I detest moving an existing client to a new plan.
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I think most agents SHOULD track "New" vs "Repl" on their sales. I do. I need to know what's new and what was just churned.
Yep, same. I do it because the client's needs come first but I detest moving an existing client to a new plan.
Same here.
I separated first year clients with reminders (for me) to reach out personally for their first PDP review and again on the policy anniversary.
Everyone else get's the monthly newsletter . . . and some actually read it . . .
Clients with newly diagnosed, serious medical situations are personally contacted monthly until their condition is stabilized or resolved.
I think too many times clients and policyholders are thrown into the same pot and forgotten. Medicare is brand new and scary to most folks who were covered by a group plan prior to 65. They are not accustomed to having personal service, so anything I can do to cement the relationship makes it better all the way around.
You call clients monthly in the middle of AEP to make sure their recovering from their stroke while in the ltc facility?
Your sending carrier pigeons into these facilities??
Smoke signals?No, guess again . . .