Have You Gotten Paid on Your "On Exchange" Sales?

[myall444]

Any agent who have assisted a customer, know that it is not possible to add anything to a submitted application. The only way would be to do a new one, therefore it is legitimate to add your name as the agent for helping this client enroll.

 

[mattcvick]

Any agent who have assisted a customer, know that it is not possible to add anything to a submitted application. The only way would be to do a new one, therefore it is legitimate to add your name as the agent for helping this client enroll.

Thats not true. You can add, subtract and ammend a completed application without doing a new one. The HICS or CIC can ammend completed applications.
You would have to call the marketplace and have it escalated. It takes 30-45 days but it can be done and the agents name remains on the application.

There were 100's of calls daily to add an agent name the proper way, there were also 100's made by scammers.
I am unclear what things look like from the agent side, but am crystal clear on what they look like from the marketplace side.
many things can and are done that go unseen i'm sure.

 

[myall444]

Really! The reps I have spoken to over the phone along with my customers have never given those options you are talking about.
Very good to know they exist.
Thanks for sharing.

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You are taking some big responsibilities here to post something like this:

"Millions will not be paid right away if at all. I currently work as a supervisor for the marketplace. WHen you call i'm on the other end. The majority of all enrolled have an issue and have to be re-enrolled and cancelled. many agents try after the fact to add their numbe rto get credit for the enrollment anyways.
This is the most crooked thing I have ever seen, or been a part of."

Tell us a little more about it.

 

[mattcvick]

The options I listed just started on the 16th.
The CIC and HICS departments have to be so overloaded its suffocating. There were only at best 5 calls I saw today that did not get transferred to one of those departments to assist in completing enrollment for SEP that were added.

 

[Yagents]

The options I listed just started on the 16th.
The CIC and HICS departments have to be so overloaded its suffocating. There were only at best 5 calls I saw today that did not get transferred to one of those departments to assist in completing enrollment for SEP that were added.

Matt, if I just need to add an apartment number to an HC.gov application, what is the best way to do it? Does this need to be escalated to one of these departments?

 

[policy doctor]

Matt:

Thanks for the information that an existing application could be amended without starting over. I and my client were told by marketplace they could not retreive nor change any information on exisitng app.

It was easier to call in and start a new one. When he called carrier a few days later to make pymnt, they did show both apps and said they had to cancel one. (Humana)

I found this whole ACA experience confusing and I was biased against it from the start.

 

[insurance404]

In Washington State we have a state Exchange and they treat agents much better...but are still a pain in the ass to get paid.

We remain the agent on an account until the client manually removes us no matter what happens on the application.

Overall calling the Exchange takes at least an hour for Producer Support where they have 2 people for all 5,000 agents registered to sell on the Exchange...um ya.

Overall I have doubled my book of business and looking to double it again by Jan 2015...I need to hire a few agents. Let me know if you have any compensation tips.

 

[mattcvick]

Matt, if I just need to add an apartment number to an HC.gov application, what is the best way to do it? Does this need to be escalated to one of these departments?

Yes when you call the marketplace the only way the CSR can change a completed application is thru either the CIC (Change in Circumstance) or the HICS Departments.
The CIC is a transfer that can keep you on hold for two or more hours, and the HICS is an escalation which takes 30-45 days to get completed. The HICS CSR will call the consumer back when the issue has been taken care of. If the CSR who does the escalation completes it correctly that is....

 

[HealthGuy]

why does the escalation proceds take so long

 

[mattcvick]

why does the escalation proceds take so long

My guess is because there are literally hundreds of thousands of people trying to fix problem pplications.