Wellcare billing issues

[pogo]

A new T65 enrollee (as of 12/1/2023) is getting hounded every few days by Wellcare to pay his PDP premium when he has proof he already paid. The callers even threaten cancellation. Sigh.

Have your enrollees encountered any similar calls from Wellcare? What do you tell them?

He’s so fed up that he wants to change his PDP.

Could he enroll in a different PDP now because he’s still in IEP? Or would an active DST SEP be a more successful route? (The DST SEP is not directly applicable because he did enroll well after the disaster occurred.)

Thanks!

 

[straightnochaser]

IEP has already been used so no, can't use it again

 

[Millwood]

A new T65 enrollee (as of 12/1/2023) is getting hounded every few days by Wellcare to pay his PDP premium when he has proof he already paid. The callers even threaten cancellation. Sigh.

Have your enrollees encountered any similar calls from Wellcare? What do you tell them?

He’s so fed up that he wants to change his PDP.

Could he enroll in a different PDP now because he’s still in IEP? Or would an active DST SEP be a more successful route? (The DST SEP is not directly applicable because he did enroll well after the disaster occurred.)

Thanks!

I been helping clients file complaints against them with CMS . They usually resolve those quickly. Been watching this dumpster fire and when you can't even handle the premium payments it's going to be a long year for all.

 

[somarco]

I been helping clients file complaints against them with CMS . They usually resolve those quickly.

That is the only way if you want things done quickly. WC certainly isn't going to man up and fix things without a kick in the butt.