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Even as a captive agent, once I got a cell phone, I never gave a client the office number ever again. Our office support people seemed to be stressed and could be kind of short with people on the phone at times. I definitely didn't want to subject my clients to that!JD and NFL are spot on. I really like the "" "Or maybe you guys haven't had to sell your entire life like I have. Sell the company and sell your self. It pays huge dividends in the long run."" Every person I talked to today called me. They all had different agents years ago. I have only ever met one face to face. That was at a Starbucks in the Bay Area and they paid. All were referred by other people that had had other agents before me. They all have multiple policies and are buying more. All are "FE" or non med Permanent policies by phone, email or mail.
You guys and I do not write business the same, we seem to not write the same people and are on opposite side of the Country. But serving your, and other's, clients does pay huge dividends.
Like JD, I do not want my people calling the company. They belong to me. Not the company.
Even though the home office people for most of our companies are reasonably friendly these days, they're still neither as motivated nor as knowledgeable as I am to best serve my clients.