Lincoln Heritage, SR. Life, EFES, Securus

One thing the agent can definitely improve retention by simply going to see the client when he gets a late or lapse notice. You would be surprised how many times agents do not follow up when they receive these notices.. Especially if the policy is 13+ months old.. It is as if they think they only make money by writing new apps and then they throw up their hands and surrender the greatest potential source of new business they have.. current clients..

I cannot tell you how many times I have gone on conservation calls, saved the policy someone was replacing and then wrote new business while I was there. And, in 99% of those cases another agent was never able to get in the house to talk to them from that day forward.

Post of the day, maybe best post of the month. A good agent has passion in what they do and will take care of their client and it shows when a lapse comes through. If they don't care and toss it in the trash and move on, they probably don't care much about what they do and ultimately they will end in the pile of failed agents.
 
What are some questions to ask to make sure you are successful with any of these organizations? Other than comp % of course...
 
What are some questions to ask to make sure you are successful with any of these organizations? Other than comp % of course...

What training are you going to provide? Who is going to provide the training and what is their background?
 
But you said it was alright to call you at 2am right? :laugh:


Oh yeah, you can call. Just don't expect someone to actually answer the phone. :nah:

I had someone recently call me at midnight on Sunday night. They didn't even leave a message! Did they really think they would reach me then?
 
Todd King said:
Oh yeah, you can call. Just don't expect someone to actually answer the phone. :nah:

I had someone recently call me at midnight on Sunday night. They didn't even leave a message! Did they really think they would reach me then?

Yes I did, I was calling from a time zone 9 hours ahead of you....I did not leave a message because if your not responsive to me at 9am my time just how good of an upline are you....

Okay the above was a joke but I couldn't help myself.
 
Oh yeah, you can call. Just don't expect someone to actually answer the phone. :nah:

I had someone recently call me at midnight on Sunday night. They didn't even leave a message! Did they really think they would reach me then?

My bad lol. :laugh::laugh::laugh: I admit it, it was TINS!
 
Are you stating this because the agent may not stay in touch with the insured? IYO, what can the agent do to keep from losing this business 90% of the time?

Like someone else stated. Communication. Plus more. It's a multi-step process really. But I will say this. I realized how easy and important it was a few years ago, to simply make it a practice to follow your business and make a simple phone call on your NSF's. Most of the time they didn't even realize they fell behind. Silly, I know. But this is our FE clients.

Another way? Keep aware for when the 1st and 3rd fall on a weekend or holiday. About a week or so after that, check your business. That's when you really get hit and time is your enemy. Get ahold of those ppl right away and you can easily conserve.

Last point regarding dates. It boggles my mind when agents don't set draft dates up with direct deposit dates. That is insane when they do the 4th or 5th??? The govt is never late. Plus, if we are drafting the first payment next month on the 3rd? And let's say the 3rd is Saturday? We draft that first payment on the 2nd. That's when the client gets paid.

Just some if the ways we keep up our quality of business. No matter if its field OR phone sales.
 
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